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Existing Customer to connect directly to our customer service team.

Use the app to skip the security questions and talk to the right person

Contact us nowConnect directly to our customer service team.

Need help with your banking? Try Connect in the Bank of Melbourne Mobile Banking app. A faster way to get support.

Find out the latest information on our COVID-19 Customer Support Hub.

Personal banking - Mon-Sat 8am–8pm (EST) (excluding public holidays)


Business banking - Mon-Fri 8am–6pm (EST)

Home Loans

To talk with a Bank of Melbourne home loan expert, say "New Home Loan" when prompted.

Report a lost or stolen credit card - 24 hours, 7 days (from overseas)

or via Internet Banking


Find a branch or ATM

Postal address

Bank of Melbourne

Locked Bag 20037

Melbourne VIC 3001


Subpoenas relating to Bank of Melbourne should be served on our registered office and addressed to:

The Proper Officer
Bank of Melbourne – A division of Westpac Banking Corporation
Level 18, 275 Kent Street
Sydney NSW 2000

Please note the general amount for conduct money is $50.00 payable via cheque and should be made to ‘Westpac Banking Corporation’.

National Relay Service

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service and ask for 13 22 66.